{"id":45,"date":"2017-03-18T12:45:23","date_gmt":"2017-03-18T12:45:23","guid":{"rendered":"http:\/\/photorenova.com\/site\/?page_id=45"},"modified":"2021-03-23T14:40:05","modified_gmt":"2021-03-23T18:40:05","slug":"faq","status":"publish","type":"page","link":"https:\/\/photorenova.com\/site\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n[et_pb_section bb_built=”1″ admin_label=”Section” fullwidth=”on” specialty=”off”][et_pb_fullwidth_header admin_label=”Fullwidth Header” title=”FAQ” background_layout=”dark” text_orientation=”left” header_fullscreen=”off” header_scroll_down=”off” background_url=”http:\/\/photorenova.com\/site\/wp-content\/uploads\/Vector-Wallpaper.jpg” parallax=”off” parallax_method=”off” content_orientation=”center” image_orientation=”center” custom_button_one=”off” button_one_letter_spacing=”0″ button_one_use_icon=”default” button_one_icon_placement=”right” button_one_on_hover=”on” button_one_letter_spacing_hover=”0″ custom_button_two=”off” button_two_letter_spacing=”0″ button_two_use_icon=”default” button_two_icon_placement=”right” button_two_on_hover=”on” button_two_letter_spacing_hover=”0″ background_overlay_color=”rgba(160,160,160,0)” subhead=”All you need to know to get fabulous memories ” \/][\/et_pb_section][et_pb_section bb_built=”1″ admin_label=”section”][et_pb_row admin_label=”row”][et_pb_column type=”4_4″][et_pb_accordion admin_label=”Accordion” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]\r\n\r\n[et_pb_accordion_item title=”How do I send my photos?”]\r\n\r\nWe only receive digital photos, if you don\u2019t have a scanner, please request service at any local photo or photocopy service, they will saved them in a Pen Drive or a CD. Please check to make sure that it is done at a resolution of 300 DPI. Keep your original, will use only the digital image that sends us by fill the Quote form or using WETRANSFER. If you want to help for the scanner process click here<\/a><\/strong>.\r\n\r\n[\/et_pb_accordion_item][et_pb_accordion_item title=”How much does it cost?”]\r\n\r\nEach intervention is unique that\u2019s why is necessary that you send the photo, we will make you a complimentary quote, it does not commit you to anything. Validity is 10 days. All prices are US dollars. Our usual rate for restoration and retouching has a minimum base of 12 USD$.\r\n\r\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Do you offer any guarantee of the services?”]\r\n\r\nOur main interest is to provide an excellent service. We will send you a preliminary photo in low resolution, before any payment. If you are not satisfied with the preliminary photo, you can request changes up to two occasions, detailing your dissatisfaction. Once the final product is approved and payment received, we will send you the final photo in high resolution by WETRANSFER, ready to be printed.\r\n\r\n[\/et_pb_accordion_item][et_pb_accordion_item title=”What payment methods do you accept?”]\r\n\r\nWe accept major credit cards and bank wire transfers through Pay Pal. All jobs have to be paid in full once the test picture is accepted\r\n\r\n[\/et_pb_accordion_item][et_pb_accordion_item title=”How long it take to deliver a working?”]\r\n\r\nUsually between 7 and 10 business days, depending on the degree of complexity, once accepted the quote. If questions or changes arise subsequently, these times may vary.\r\n\r\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Can you alter any photograph?”]\r\n\r\nIf the image does not have sufficient resolution, it is excessively damaged, out of focus, or the request is over the possibilities of the image, we reject the work. We reserve the right not to accept jobs that can cause explicit damage to third parties, in all cases, who requested will be the solely responsible and liable for the use that is given to the retouched photos\r\n\r\n[\/et_pb_accordion_item]\r\n\r\n[\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"

We only receive digital photos, if you don\u2019t have a scanner, please request service at any local photo or photocopy service, they will saved them in a Pen Drive or a CD. Please check to make sure that it is done at a resolution of 300 DPI. Keep your original, will use only the digital […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"yoast_head":"\r\nFAQ - Photorenova<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/photorenova.com\/site\/faq\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"FAQ - Photorenova\" \/>\r\n<meta property=\"og:description\" content=\"We only receive digital photos, if you don\u2019t have a scanner, please request service at any local photo or photocopy service, they will saved them in a Pen Drive or a CD. 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Please check to make sure that it is done at a resolution of 300 DPI. 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